Hi,
Restart for my data usage is on 11th of each month which is today (11th JULY 2023)
Today for the very first time I checked my data usage in my EE app and was shocked to see that I've already used 1.5 GB??
I was/am at home connected to my high speed wi-fi at so I decided to phone and ask why?
The person who answered my call couldn't provide any answer regarding my usage for the last 12 hours but had a look at my previous bill and blamed my instagram/ youtube and SKYPE that working in a background and using loads of data for whatever
The problem is that I don't have SKYPE, I never had SKYPE and most of the time I'm at home working from home and am connected to high speed wi-fi that I pay a lot for, therefore have no doubt that at least my wi-fi works really good ( I'm using my mac book /watch TV among so many other things 24/7).
Anyway I disconnected all my apps from EE data to see what other excuses they have?!! The only reason I got the 10 GB per month was the fact that for the very first two years that I was with EE I used max 2 GB every month which means I used max 50GB for TWO YEARS and now since I've started my contract I'm using more that 80% of my data.
I'm very very unhappy and don't except the blames on my phone which btw is a new IPHONE 13 pro max, anyway If you have any similar experience or suggestion please share. Many thanks
