Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Data SIM won't connect to internet

Bobtheknobs
Investigator
Investigator

‎02-08-2023 03:30 PM

I have a new EE contract data SIM.  I am trying to use it in a Celerway Go portable router.  The router recognises the SIM, configures itself with what looks to be the correct settings (APN=everywhere), but the status never gets beyond 'connecting'. 

An O2 data SIM in the same router works fine.  This EE data SIM works fine in other routers, so the SIM itself appears to be fine.  I have another EE data SIM which also works fine in other devices, but also doesn't connect if put in the Celerway Go.  Swapping SIM slots doesn't help.

Any ideas?   I'm about to give up on EE and try another network.

0 Helpful
10 REPLIES 10
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Bobtheknobs

‎08-08-2023 02:29 PM - edited ‎08-08-2023 02:36 PM

@Bobtheknobs wrote - One other user of the Celerway Go has found that his PAYG SIM works fine, but as mentioned mine doesn't.   Comparing the two, the settings are below (all autoconfigured).  Would you expect the differences seen here?

My Contract SIM:
ICCID belongs to Mobile World (MVNO of T-Mobile)
IMSI used is:
Network operator: Everything Everywhere Ltd
Network name: T-Mobile UK

PAYG SIM:
ICCID belongs to IDT Mobile (MVNO of Orange).
IMSI used is:
Network operator: Orange PCS Ltd
Network name: Orange

If I'm reading this correctly these are very old Auto APN Configurations, the first one (T Mobile) would probably be APN = general.t-mobile.uk and the second (Orange) would = orangeinternet, these are original Network APN's (3G) that were merged with EE, so they should still work (for now) if the Sims were supplied by EE but Ive noticed both of the Auto configurations mention MVNO's (Virtual Networks) of TM and Orange, so there is a good chance that the MVNO could have had there own APN Settings, example IDT APN would be = id, which may not work with an original EE supplied Sim.

There is also another issue with using Older MVNO APN's on the EE Network, in as much that, if or should they work, the Older MVNO APN';s may not have access to all of EE's current 4G/5G Bands, which could prove problematic in different locations in the UK. Whilst on the subject of 4G/5G Bands did this Device originate from the USA or that Area? if so, again not all UK / EU 4G Bands may not be supported by the Device.

If this Device is supplied to you through your Business, is it configured  to work through a VPN?, if so an Incorrect APN Setting can also cause issues through a VPN Gateway.

Can you confirm where the Sim Cards are sourced from?, ie, directly from EE or another SIM Provider, then check the required APN Settings for the SIM Source.

For a EE Supplied SIM, the APN Settings would be - 

APN Name = EE or Internet, APN = everywhere, User = leave blank, Password = leave blank, IPV = IPV4/6 (although I would always set this to IPV4 Only first) and Authentication Type = PAP, if a VPN is involved disable this for now and try and get a normal Internet working through EE's Gateway first, then setup the VPN as per the required VPN Settings (you may need to change the Authentication and IPV Settings depending on the VPN Requirements). 

0 Helpful