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Double data

Daleob10
Investigator
Investigator

‎25-07-2023 05:50 PM

I have upgraded to double data and now my data isn’t working 

0 Helpful
12 REPLIES 12
Daleob10
Investigator
Investigator

‎25-07-2023 05:58 PM

I have upgraded to double data and now my data isn’t working

0 Helpful
Northerner
EE Community Star
EE Community Star

‎25-07-2023 05:58 PM

Hi @Daleob10 

Have you tried restarting your device? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Daleob10
Investigator
Investigator
In response to Northerner

‎25-07-2023 05:59 PM

Yes I have a few times

0 Helpful
Katie_B
EE Community Support Team
In response to Daleob10

‎25-07-2023 06:39 PM

Hi @Daleob10. 

Does your double data show if you text AL to 150?

Katie

0 Helpful
Daleob10
Investigator
Investigator
In response to Katie_B

‎25-07-2023 06:41 PM

It says there is a problem with my request and to try again later 

0 Helpful
Katie_B
EE Community Support Team
In response to Northerner

‎25-07-2023 07:02 PM

Thanks for confirming @Daleob10. 

Are you able to log in to your My EE account?

Katie

0 Helpful
Daleob10
Investigator
Investigator
In response to Katie_B

‎25-07-2023 07:03 PM

No I can’t login it I’ve text balance to 150 and  it says I’m up and running but still not working 

0 Helpful
Daleob10
Investigator
Investigator

‎25-07-2023 08:32 PM

Can anyone help 

0 Helpful
Daleob10
Investigator
Investigator

‎25-07-2023 09:00 PM

I have upgraded to double data and now my data isn’t working 

0 Helpful