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Data ran out

samuel44
Investigator
Investigator

‎24-07-2023 09:36 PM

I went to bed last night with my data off and when I woke up I got two messages from EE, saying I used 80% of my data and then 100%. I am confused as why this happened as I was connected to Wi-Fi the whole time and my phone never disconnected. My phone was also on the Lock Screen the entire time so I don’t know why my data ran out.

0 Helpful
10 REPLIES 10
Leanne_T
EE Community Support Team

‎25-07-2023 07:08 AM

Morning @samuel44 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

How much data do you have with the plan? 

Leanne 🙂

0 Helpful
samuel44
Investigator
Investigator
In response to Leanne_T

‎25-07-2023 07:43 AM

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is : Unlimited UK minutes and Unlimited UK texts. This will reset 18 Aug 2023.
You have run out of data but you're still connected at a slower speed. To boost your speed buy a data pass at add-on.ee.co.uk.
You have used 186.44MB of free data this billing period, reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for more info on our other Text Services, reply HELP or go to ee.co.uk/text150

 

With my plan I have 40gb of Data and Unlimited texts and calls

0 Helpful
Leanne_T
EE Community Support Team
In response to samuel44

‎25-07-2023 08:05 AM

Thanks @samuel44 

What device are you using? 

Does your device show what has used the most data in the last 24 hours within the mobile data settings? 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to samuel44

‎25-07-2023 08:09 AM

Sorry, I was wrong 😞 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
samuel44
Investigator
Investigator
In response to Leanne_T

‎25-07-2023 07:45 PM

I am using an iPhone XR and it doesn’t show my data usage in the last 24 hours 

0 Helpful
Leanne_T
EE Community Support Team

‎26-07-2023 07:32 AM

Thanks @samuel44 

Did you turn off Mobile Data in your iPhone settings overnight?  

Do you have WiFi Assist turned on? Please see the About Wi-Fi Assist - Apple Support page for information on WiFi Assist and how to check if this is set up. 

Leanne

0 Helpful
samuel44
Investigator
Investigator
In response to Leanne_T

‎26-07-2023 07:44 AM

Yes I did have it off in the iPhone settings and no I do not have Wi-Fi assist .

0 Helpful
Leanne_T
EE Community Support Team
In response to samuel44

‎26-07-2023 07:46 AM

Thanks @samuel44 

I would suggest calling us on 150, our tech gurus can get the data usage looked into in more detail and help you further 🙂

Leanne.

0 Helpful
samuel44
Investigator
Investigator
In response to Leanne_T

‎26-07-2023 07:47 AM

Ok , thanks for all the help.

0 Helpful