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24-08-2023 07:16 PM - edited 24-08-2023 07:19 PM
Hi everyone,
I was with Plusnet but moved back to BT. Also had a EE-Plusnet SIM and migrated to EE SIM pay monthly. Got notification of Double Data so texted 1122 'Double' nearly 2 months ago, now, data has reset to my normal allowance. Checked app and add-ons and no sign of it. Can anyone shed any light?
Thanks
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25-08-2023 07:39 AM
Hi @Wolfjonboy
Thanks for coming to the community.
Please call us on 150 and the team will certainly get this looked into for you.
Leanne 🙂
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25-08-2023 07:39 AM
Hi @Wolfjonboy
Thanks for coming to the community.
Please call us on 150 and the team will certainly get this looked into for you.
Leanne 🙂
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02-09-2023 01:27 PM
Hi Leanne_T,
Thanks for the response. I did not go to customer services but checked my profile and realised I made a bit of a mess! Instead of putting my EE number as a contact I typed in my O2 number (dual SIM phone). So I rectified this and texted DOUBLE to 1122 and within 10 seconds got the confirmation text! Result!
Regards
Wolfjonboy
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02-09-2023 03:19 PM
