Disable age restriction

[Victor978]

I have a prepaid SIM card that doesn't allow me to use some apps. I suspect it's because of some age restriction. I went to a store and the guide said it was resolved, but nothing has changed. I don't know what I can do.

[Rach_H]

Hi @Victor978,

Welcome to the Community!

I'm sorry to hear about the trouble you're having using these apps. Did the guide look at your ID so we could ensure there was not content lock on your account?

Rach

[XRaySpeX · Accepted solution]

@Victor978 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Victor978]

Yes, she confirmed my information and said I didn't need to do anything else. But it didn't solve the problem.

[Ali_A]

Hi @Victor978 

First try switching your device off and back on. You can also try simply placing it into airplane mode. 

Please open your web browser and try to access the website version of those apps, do you get a notification about the content being blocked, or a timeout message? 

If so, I'd recommend following @XRaySpeX advice and steps to request the content lock be unlocked again. 

Ali

[Asim8]

 this is my id can you please remove my age restriction 

[ Moderators note: Image rejected as it contains personal information. Please don't upload any images with personal information to the public forums. Thank you]

[Ali_A]

HI @Asim8 

We don't have access to accounts here on the Community, so we're unable to update your content lock services. 

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines. 

For Pay as you go (Pre pay) you need to call EE on 150 with a credit card handy to verify your age. Or if you don't have a credit card, you can visit any EE store with your photo ID where they will be able to complete this for you. 

Ali