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Disable age restriction

Victor978
Visitor

‎05-06-2026 08:56 AM

I have a prepaid SIM card that doesn't allow me to use some apps. I suspect it's because of some age restriction. I went to a store and the guide said it was resolved, but nothing has changed. I don't know what I can do.

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2 REPLIES 2
Rach_H
EE Community Support Team

‎05-06-2026 12:21 PM

Hi @Victor978,

Welcome to the Community!

I'm sorry to hear about the trouble you're having using these apps. Did the guide look at your ID so we could ensure there was not content lock on your account?

Rach

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XRaySpeX
EE Community Star
EE Community Star

‎05-06-2026 07:43 PM

@Victor978 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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