Data gifting

GY71dnx
Valued Contributor
Valued Contributor

‎23-10-2022 02:04 PM

I have 2 phones on the same account. One is old and will not download the My EE app, the other will.

Can I gift data to the newer one in my EE account on-line? If not, how can I do it?

Any help appreciated.

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28 REPLIES 28
GY71dnx
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎23-10-2022 02:46 PM

Both phones are pay monthly for the last 22 years with EE (as it is now)

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XRaySpeX
EE Community Star
EE Community Star
In response to GY71dnx

‎23-10-2022 02:50 PM - edited ‎23-10-2022 02:52 PM

Which Plan are you on? When did it start? Plan > Plan Details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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GY71dnx
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎23-10-2022 02:57 PM

Capture 2.JPGThis price is for both phones, + I get an extra 7gb per phone each month

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Schockwave
EE Community Star
EE Community Star
In response to GY71dnx

‎23-10-2022 04:03 PM

@GY71dnx , click on menu and then data usage and you will see data gifting, hope that helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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GY71dnx
Valued Contributor
Valued Contributor
In response to Schockwave

‎23-10-2022 04:22 PM

Capture 3.JPGThere is no link for data gifting

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Schockwave
EE Community Star
EE Community Star
In response to GY71dnx

‎23-10-2022 05:00 PM

@GY71dnx , could you check your plan whether it includes data gifting, and also make sure whether one of your numbers has data gifting?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star
In response to Schockwave

‎23-10-2022 05:46 PM

@Schockwave : How? We seem to have already explored all likely avenues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎23-10-2022 05:58 PM

Business plans don't allow data gifting, just to provide another possible scenario.

GY71dnx
Valued Contributor
Valued Contributor
In response to bristolian

‎23-10-2022 07:02 PM

They are not business phones

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Jon_K
Former EE Employee
In response to Schockwave

‎24-10-2022 08:02 AM

Hi @GY71dnx.

 

Are both lines definitely on the same account?

 

Can you see them both when you log in?

 

Jon