Data gifting not working

[8388ehdan]

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why or offer a fix.

[DD433]

I haven’t been able to gift data for months, contacted technical support who messed around with my account and now I can’t even see many own data or my bill! They was supposed to call me back after one hr, never did and after contacting them again was supposed to call me back within 4 days. Still waiting! Will be closing all 4 accounts as EE obviously doesn't need my business. Maybe they are deliberately doing this so that we can’t gift data, I for one will be voting with my feet.

[Leanne_T]

Hi @DD433 

I am very sorry to hear you are having problems gifting data and viewing the bills in your My EE. 

To get an update on the support ticket, please give us another call on 150 and the team can check the account to help you get this resolved. 

I hope this is sorted soon for you. 

Leanne. 

[R0ck3t66]

Just want to Tranfer data to my son 

[Christopher_G]

Hi @R0ck3t66 

Have you tried both on the My EE app and the My EE desktop site?
Chris

[DD433]

Hi, yes I did and neither was working.

I found someone had shared a link on here that’s enabled me to get my account back as the bill payer. I can at least see my bill and my other accounts now. The transferring of data is still very intermittent and I think this is going to be an ongoing problem. I’m guessing EE will make this as difficult as possible as this is something they don’t really want us to do. 

[Christopher_G]

OK, thanks @DD433 

It is something we want to be smooth for you and we do want you to be able to share data between your numbers.

Hopefully you see an improvement going forward.

Chris

[G_J_W]

Same here, started after the app was updated last month, they clearly screwed up the ‘upgrade’ on the whole site  as you can’t do it online either, you have to phone them now to gift data which is a pain, I’m letting me contract run out and am moving the family next month to another provider, customer service wasn’t great when I went through trying to resolve it last month and I’m not doing it again.

[Leanne_T]

Hi @G_J_W 

I am sorry to hear this. 

Do you get the option to gift data if you log into ee.co.uk and select your account? 

Leanne.

[G_J_W]

No

[Christopher_G]

OK, thank you @G_J_W 

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris