Data Usage

[Anna1724]

I joined EE a month ago, just received my first bill, 4 simms on the account, and all four simms have nearly used up all their data allowence. I find this very hard to believe as the new deal doubled the data allowed to the previous contract and they were using about half of the allowance at the most each month for 5 years!

Am I being roped off? 

[Dilan74]

Just checked my data tracking app ...say I e used 1.6gb in 24hrs ... according to EE I have used 8.5gb ?????? Riddle me that please? 

[James_B]

Hi @Dilan74,

Please keep a record of any instances like this you notice to share with Technical Support.

Thanks

James

[Dilan74]

I have screen shots . 

 

 

[Dilan74]

And by the way your 'tech' support have a stunning attitude, I will get to the bottom of this and definitely switch provider, your robbers . 

[Christopher_G]

I'm sorry to hear that, @Dilan74 

Have you raised a complaint about this? If not, you can do so on our online complaints form. A team will look into it and contact you back to discuss.

Chris