Subscription Pack £20, 50GB in UK and EU

Mcaux · ‎28-06-2023

Hi,

I've got a subscription packs that supposedly gave me 50gb data to use in UK and EU. I'm in France and then heading to Spain and I can't use my data even though ( renewed today) I received a text message that my data could be use in UK and EU.

Am I doing something wrong? Please advise

@datam @roaming

XRaySpeX · ‎28-06-2023

Did you buy the £2.50 /day or the £10 /week roaming add-on that the msg from EE offered you?

There is a FUP of 25GB per month on PAYG when roaming.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎28-06-2023

@Mcaux You can use up-to 25Gb of data per month on PAYG when roaming

Have you tried just restarting the device?

Mcaux · ‎28-06-2023

Thank you @Chris_B .

Yes. I did restarted the mobile twice in case it needed to refresh the network and nothing happens.

Mcaux · ‎28-06-2023

No, I haven't bought anything besides the £20 Subscription pack which was renewed today with the following confirmation text message : "

Great news, now you can use your Pack, Free Boost and add-ons in the UK & while roaming in the EU including SPAIN at no extra cost. If you don't have any of these then standard UK rates apply: calls cost 35p/min and texts 15p each. Picture messages cost 40p.
Calls from SPAIN to countries outside the EU are £1.20/min and texts 50p each.
For more info visit

Christopher_G · ‎29-06-2023

Have you tried manually connecting to a network, @Mcaux?

Chris