29-02-2024 09:13 PM
My data allowance renews on the 26th of every month, meaning it renewed on the 26th of this month, 3 days ago. However to my surprise I have received a text reporting that 80% of my data has been used which is odd as I use Wi-Fi at work and sometimes when I get home I'm also on Wi-Fi. The EE mobile app doesn't show the usage to ascertain where this 80% was spent on. Please if you can assist as I can't understand how 80gb can just be used in 3 days without being accounted for.
01-03-2024 08:17 AM
Morning @simzchaps
Thanks for coming here.
Which device are you using?
Could you text BALANCE to 150 and let me know the full reply?
Leanne 🙂
01-03-2024 08:27 AM
Apple & Android phones have a data counter which breaks usage down into individual apps.
The answer to many "how have I used my data" lies in this facility.
01-03-2024 09:22 AM
01-03-2024 09:37 AM
If you're referring to the data counter in settings, it shows the accumulated data usage over the months which doesn't answer my inquiry as to how 80gb got depleted in a space of 3 days to which I was connected on Wi-Fi most of that time. I have texted BALANCE and it indicates 14gb left, and it's really shocking. I have been having this contract for almost a year and my data usually last long enough until renewal date, so you can understand my frustration as to how over 80% of the data has just gone in 3 days.
01-03-2024 10:31 AM
Hi @simzchaps
Thanks for coming back to me.
To get your data allowance and usage looked into, please call us on 150 and our tech guides will be happy to help.
Leanne.
01-03-2024 11:02 AM
You should be able to alter the counting period on the menu option, to match your billing cycle and thus aid investigations.
01-03-2024 11:58 AM
01-03-2024 12:02 PM