Data Allowance

[Chloe1188]

My new allowance starts on the 29th of every month but I’ve had a text and website account has confirmed to say I’ve used 100% of my allowance for the month but not sure how as I’ve been on WiFi at home and it’s the first day of my new allowance?

[Alik3]

I have had the same problem. My data should have been renewed today back up to 10GB. When I looked tonight it’s saying I’ve only got 3.6 left. I can’t possibly have used 6.4GB when I normally use less than 2GB a month. B

[Leanne_T]

Morning @Chloe1188 @Alik3 

Thanks for coming to the community. 

Can you both text BALANCE to 150 from the device and let me know the full reply? 

Leanne.

[Alik3]

Mine has reset itself this morning. (1st March)

[Leanne_T]

Hi @Alik3 

Thanks for coming back and letting me know. 

Leanne.