Can’t receive pictures on WhatsApp? Check this setting!

[beeringo]

If i can just help one person with this i’ll be happy…

A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobile data, wifi connection was fine.

I was pulling my hair put as i tried everything on the internet to fix it:

- check data permissions

- check storage space

- check whatsapp settings

- uninstall app and reinstall (restoring chats from backup)

- hard resetting phone

- reset network settings

I couldnt figure out what the problem was and whatsapp support is absolutely no help. It turns out that EE had set a content block on my account for kids only (under 13) and this was blocking whatsapp pictures. Frustrating as why would this be a default for a 38 y.o.? 
If you’re having the same issue check permissions under your account permissions in the ‘My EE’ app.

comment if this helped you 🙂

[Christopher_G]

Could you check the content lock status, @Ants400? I'm wondering if that could maybe be blocking the downloads.
Chris

[LucyG17]

This was exactly same issue I had. Have checked the on line EE settings and you are right it was set to wrong parental controls (wish i was under 12 again... sadly not!) Unfortunately the EE gentleman i spoke to didn't even suggest this, despite being v helpful trying.

Thanks Beeringo! 

[Heather-Davies]

Thank you so much. Same with me. Been driving me mad for last 10 days. Now fixed. Can’t thank you enough for taking time to post this as when I googled it your message came straight up. Thank you AGAIN. 

[a1dutch]

Been trying to work out why whatsapp wasn’t downloading on my daughters phone for the past 2 hours! This did the trick! Thanks