If i can just help one person with this i’ll be happy…
A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobile data, wifi connection was fine.
I was pulling my hair put as i tried everything on the internet to fix it:
- check data permissions
- check storage space
- check whatsapp settings
- uninstall app and reinstall (restoring chats from backup)
- hard resetting phone
- reset network settings
I couldnt figure out what the problem was and whatsapp support is absolutely no help. It turns out that EE had set a content block on my account for kids only (under 13) and this was blocking whatsapp pictures. Frustrating as why would this be a default for a 38 y.o.?
If you’re having the same issue check permissions under your account permissions in the ‘My EE’ app.
comment if this helped you 🙂
