Buy data Topup from france

[justmikeiom]

Hello, can someone please help. I am currently in France and I need to top up my roaming data. When I try to buy a 7 day roaming top up  it keeps asking me ‘is this your number’ when I click continue to pay, it keeps going back to ‘is this your number’ therefor I am stuck.  Do I need to add the +44 in front of my number? I don’t know ? 

Thanks in advance 

Mike 

[Christopher_G]

Hi @justmikeiom 

Welcome to the community.

Could you try both on the My EE app and the My EE desktop site please?

Chris

[justmikeiom]

Hi Chris, tried both but still won’t let me continue, keeps reverting back to my number

[justmikeiom]

It doesn’t recognize my Uk number here in France 

[Christopher_G]

OK, thanks for trying, @justmikeiom 

I think it's probably best to speak to our Mobile Care team so they can look into this and add the add-on from our side for you.

Chris

[justmikeiom]

Hi again Chris, if I call from France do you think they would call me back as I’m very low on credit? Don’t wanna be cut off in the middle of updating? 

thanks 

[Christopher_G]

I couldn't say for sure, @justmikeiom. If you call through a VoIP service, such as Skype, it could be free/cheaper to call from abroad.

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Chris

[justmikeiom · Accepted solution]

Hi Chris, Managed to get through to support. Roaming  Data all added. Support said they had a few calls with same problem as mine for buying data while in EU via app. Calling them direct is the only solution at the moment. Anyway thanks for your help buddy.

Mike

[Christopher_G]

Glad you got sorted, @justmikeiom. Thanks for coming back to let me know. 

Enjoy the rest of your trip! 🙂

Chris

[Prochnik]

I have no way to call and have had the same problem.  i am in the moutains with two young children. Received a text saying my data might be cut off soon and to call 150 but as i was immediately cut off and can't.   I had someone call from UK on my behalf but they are not recognising my log in which is the same log in i can use here... which is so odd.  i am really in a bad situation . can someone please help