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Advanced 4g/security camera diagnostics

EvansSOS
Contributor
Contributor

‎05-04-2023 08:35 PM

I’m tearing my hair out here, please help me….

I have a Farmstream camera watching livestock or not as the case may be. This camera worked for 5 months with an EE 4G  Pay-as-you go SIM card in it.  The only issue we had was that every month when the subscription plan expired the credit on it did not turn into data and we had to get EE to manually do something. I don’t understand PAYG so I’m a bit vague but I did not believe this is relevant just offer these facts as part of the story.

On the fourth month that it stopped working, having been told four times it was sorted and would DEFINITELY work next time, I gave up and put it on contract.  So here goes summary of where we are currently with the camera just saying “connecting”

  1. SIM card /account is now contract
  2. Camera has never worked on SIM/account as contract HOWEVER first failed whilst on PAYG
  3. The camera works on my phone SIM card perfectly
  4. My phone works on the camera SIM card accessing the internet with no issues
  5. The camera SIM has been swapped out, this has no effect on anything
  6. If I enter the incorrect  password on the camera with my phone SIM  card in it I get “incorrect password”
  7. If I enter the incorrect password on the camera with the camera SIM card in it all I get is “connecting”
  8. The camera has a local Wi-Fi thingamy Bob, if my phone SIM card in it pulling up a web page for it shows one data connection along with the upload and download speeds
  9. As number 8 with camera SIM card in shows no connections and obviously no speeds

Now EE are saying it’s not them owning to points 4 and 5

Camera people are saying it’s not them become of points 3, 7, 8 and 9

I understand both.  I’ve proved it’s not the camera,  I’ve proved it’s not EE. I’ve proved it’s not the network because there is an exact same camera and EE setup 20 foot away (and no I’m not prepared to mess with this one for fault finding purposes).

The only thing I believe I haven’t proved (forgive me for how I’m illustrating this I don’t know how else to pit. It)

Me hellos camera, Camera Hello there……which means I then don’t get asked for the password 

I’m hoping I’ve included everything I know. Where do I go from here?

0 Helpful
13 REPLIES 13
Leanne_T
EE Community Support Team
In response to James_B

‎07-04-2023 06:59 AM

Could you try both options and see if this works on either IPv4 and IPv6? @EvansSOS 

Leanne. 

0 Helpful
EvansSOS
Contributor
Contributor
In response to Leanne_T

‎07-04-2023 07:53 AM

Will do @Leanne_T just bear with me I’m not around for a few days

0 Helpful
EvansSOS
Contributor
Contributor

‎23-04-2023 02:37 PM

So I thought I would update you and tell you how it was fixed and thank everyone for their help. 
I spoke to a very nice welsh man called Daniel, and told him the story from the beginning as per my post above. 
Daniel the spoke to his manager Ryan, and they decided the only thing it could be was the account setup.  They sent me a new SIM as a new account and hey presto the camera is working exactly as it should do. All I have to do now is to close down the old one. 
Thanks to everyone on this forum and at EE for your help

0 Helpful
Leanne_T
EE Community Support Team
In response to EvansSOS

‎23-04-2023 02:43 PM

Thanks for coming back and letting us know @EvansSOS 

Glad to hear this is all sorted for you 🙂

Leanne.

0 Helpful