Adding on data

[Fiona-11]

I ran out of my monthly data early so chose to add on 1GB to last me until it refreshes. It looks like it has added on when I check my account but every time I try to use my data, it won't connect to the network. My texts and calls still work and I have tried changing the network to something else then going back to EE and it says its registered with EE, so I don't understand why it isn't working.

[Christopher_G]

Hi @Fiona-11

Welcome to the community.

Does the add-on show as active on our add-on status checker?

Chris

[Fiona-11]

It says waiting next to 1GB left of 1GB.



Sent from my Galaxy

[Christopher_G]

And your current monthly data shows 0MB remaining, @Fiona-11?

Chris

[Fiona-11]

No, it says 947MB left of 2GB. It says waiting next to it.

[Christopher_G]

So it sounds like you have an active data connection, @Fiona-11.

Could you try restarting your phone please?

Chris

[Fiona-11]

Ok, I have done that. Still not working. 

[Christopher_G]

OK thank you, @Fiona-11.

I would suggest speaking to our Mobile Care team so that they can check everything from our side.

Chris

[Fiona-11]

Ok thanks.

[XRaySpeX]

What does texting AL to 150 from it fully report verbatim (it is free)?