Account showing no data allowance

[Carolp65]

17/01/24

currently outside the eu and bill has refreshed and is showing no data. I need to gift some to a family member in the uk. I can’t see my usage on the app..it says EE can’t show it and to try later  but I have been looking at this for the last couple of days. Is there a problem with EE…..I have had no luck contacting them

[Chris_B]

@Carolp65 Unfortunately if your tariff reset date occurs while abroad you’ll not be able to gift data until you come back to the UK.   Your account will update once you come back to the UK. 

[Carolp65]

Has this always been the case? I am sure when I was outside the eu in Jan 2023 I was able to gift data.

Sent from my iPhone

[Katie_B]

Hi @Carolp65. 

@Chris_B is right, if your allowance has refreshed outside the EU you will not be able to gift data until you return to the UK. 

If your allowance did not refresh last time whilst outside the EU, you would have been able to gift your data.

Katie 🙂

[Carolp65]

Hi
Thanks for your reply it’s very useful.
I have just looked at my bill for Jan 2023 and I definitely gifted data to my daughter after my bill refreshed and I was in Vietnam.
I am just wondering when this changed and if it’s different gifting data when I am in Malaysia.
I will be taking this up with EE when I get back.
Thanks

Sent from my iPhone