5g slow

jackpalmer96
Investigator
Investigator

Hi everyone , I hope someone can help me .

Around 2-3 days ago  I had super fast 5g  then all of a sudden it turned off and turned back on now  my  5g is now showing around 0.5 -0.8mbps I have no idea what happened I need it for work so I'm super annoyed .

I have tried :

Turned off my phone 

Reset network settings 

Airplane mode 

Switching networks 

Switching to 4g (same speed on 4g and different network)

Reseting everything 

Nothing seems to work can someone please help 

 

Screenshot_20231023_231325_Speedtest.jpg

10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @jackpalmer96 

Thanks for coming back to us. 

Have you tried contacting our mobile care team to see if they can help? 

Thanks 🙂

Leanne.