23-10-2023 10:21 PM
Hi everyone , I hope someone can help me .
Around 2-3 days ago I had super fast 5g then all of a sudden it turned off and turned back on now my 5g is now showing around 0.5 -0.8mbps I have no idea what happened I need it for work so I'm super annoyed .
I have tried :
Turned off my phone
Reset network settings
Airplane mode
Switching networks
Switching to 4g (same speed on 4g and different network)
Reseting everything
Nothing seems to work can someone please help
25-10-2023 05:08 PM
Thanks for coming back to us.
Have you tried contacting our mobile care team to see if they can help?
Thanks 🙂
Leanne.