23-10-2023 10:21 PM
Hi everyone , I hope someone can help me .
Around 2-3 days ago I had super fast 5g then all of a sudden it turned off and turned back on now my 5g is now showing around 0.5 -0.8mbps I have no idea what happened I need it for work so I'm super annoyed .
I have tried :
Turned off my phone
Reset network settings
Airplane mode
Switching networks
Switching to 4g (same speed on 4g and different network)
Reseting everything
Nothing seems to work can someone please help
23-10-2023 10:24 PM
here is 23/10/23
23-10-2023 10:57 PM
Do other EE users in the same area have the same issue? And do the data speeds vary depending on time of day/day of week?
The first check should be to use "check status" on https://coverage.ee.co.uk/coverage/ee - then "keep me posted" or "report a problem" depending on the result
24-10-2023 06:52 AM
Hi
I checked the status and it says everything working fine and signal is good and I also checked the speed again this morning
24-10-2023 07:13 AM
Are you in the UK or roaming?
24-10-2023 07:17 AM
Hi
I just came on holiday in France but previous holidays/places I have had slower Internet but never ever had 0.5mbps-0.8mbps
24-10-2023 07:35 AM
The standard answer you will get is EE cannot do anything about the speed of the network when roaming. They may be doing maintenance or have a technical issue which is affecting the network or the links back to the UK.
I assume you have plenty of data left and not not used up your roaming allowance this month?
24-10-2023 07:43 AM
Hi
Yes plenty of data but very slow , sometimes I can't load up websites or even a game cause of the Internet being that slow , and because I need it for work I need more speed I hope you understand my concern
24-10-2023 10:56 AM
Hey,
I'd been having the same issue. I was meant to have fastest speeds but websites wouldn't load for me either. I'd reccomend calling ee through the mobile app and explaining the situation. They reset / updated my sim on their end and then they told me to restart my phone after, and it seems to have fixed the problem for me!
Hopefully this helps 🙂
25-10-2023 02:51 PM
Hi
Still nothing , nothing is fixing it 😞
0.4mpbs today