4g router

[kjandy]

hi

if i put my simcard into my tplink 4g router and connect via my laptop some but not all pages fail to display correctly. 

all was working fine up until a few weeks ago then they suddenly stopped. i have spoken to the tech team and they have sent me a new sim card but this didnt resolve.

they have also reset network settings etc but to no avail.

i have tried my sim in a different 4g router and also connecting with a different laptop but still get the same problem.

its as though some pages are being restricted. these are not 18+ pages and adult content filtering is turned off.

any ideas?

thanks

[James_B]

Hi @kjandy,

Welcome to the EE Community. 🙂

What happens when you try to open the affected web pages?

James

[kjandy]

Hi Parts of the Web page just don't load. Some flash plugins don't open. If you leave the page for along time eventually they sometimes will load.

[James_B]

Hi @kjandy,

Are the pages on the same website or do they have anything else in common?

James

[kjandy]

It appears to happen mainly on one website.I have tried different laptops on different routers with all using my simcard and it happens in all scenarios. If however I connect my laptop to another Internet connection the webpage loads absolutely fine.

[James_B]

Hi @kjandy,

Are you able to share the URL to see if we can replicate the issue?

James

[kjandy]

A good example is on the website www.omegle.com the video for the other person does not load.

[James_B]

Hi @kjandy,

What is your current content lock setting?

James

[kjandy]

It is set to unlocked full access

[James_B]

Thanks for confirming @kjandy

Please get in touch with Customer Care so our technical support team can take another look at this issue for you.

They'll be happy to help. 🙂

James