topic: Router saying incorrect password when it’s right

[Stako]

Hi

We received a 5G EE router. Two if our iPads can’t connect to the router because it doesn’t recognise the password while it is right:

- I doubled check the password is correct. It is recognised by other devices. 2 iPads have this issue

- Resetting the router didn’t help

- turning on and off the iPads - same

- resetting the network setting of the iPads - same

- changing the password on the router’s page (192.etc) - same

- trying the connection with wps - same

We called EE. They blame Apple. We called Apple, they blame EE. 

We never had issues with either of the iPads. We can connect to any wifi networks; so to me the issue is with the router. 

does anyone have the same joy? 

thanks

[Christopher_G]

Hi @Stako

Welcome to the community.

Is the software completely up to date on the iPads?

Chris

[Stako]

Hi Chris

Yes. The O/S are up to date. Thanks for asking, I forgot to list that in my checklist.

Two more devices (our TV and an iPhone) have now disconnected from the WiFi and can’t reconnect while we type the correct password.

We spoke to EE. They send a new router.

[Christopher_G]

Thanks for the update, @Stako.

Hopefully the replacement router fixes this. Let us know what happens please.

Chris

[Stako]

Hi

We received a new router from EE. All our devices connected no problem. After 24h, we already have one iPad that can no longer connect (same issue than before, so I expect more devices to disconnect).

Sent from my iPhone (sorry for the typos)

[Christopher_G]

So the iPad initially connected, but now it doesn't, @Stako?

Have you tried forgetting the network on that device and re-setting it back up again?

Chris

[Stako]

Hi

Yes. The iPad connected yesterday and then this morning it doesn’t connect anymore (not a valid password).

Others devices are still connected, but I expect them to experience similar issues in the next few days.

We did that “forget all networks” on the iPad and then connect again.

We also turned the iPad on and off as well.

Needless to say, it is irritating. We stil have our Virgin Media contract until the end of the month, so we still have internet for all devices.

Sent from my iPhone (sorry for the typos)

[Christopher_G]

It may be worth speaking to the technical support team again if this happens with more than one device again, @Stako.

Chris

[Stako]

Will do. My iPhone has now disconnected.

Sent from my iPhone (sorry for the typos)

[Leanne_T]

Let us know how you get on after speaking to the technical support team @Stako 

Thanks 🙂

Leanne.