topic: Router saying incorrect password when it’s right

[Stako]

Hi

We received a 5G EE router. Two if our iPads can’t connect to the router because it doesn’t recognise the password while it is right:

- I doubled check the password is correct. It is recognised by other devices. 2 iPads have this issue

- Resetting the router didn’t help

- turning on and off the iPads - same

- resetting the network setting of the iPads - same

- changing the password on the router’s page (192.etc) - same

- trying the connection with wps - same

We called EE. They blame Apple. We called Apple, they blame EE. 

We never had issues with either of the iPads. We can connect to any wifi networks; so to me the issue is with the router. 

does anyone have the same joy? 

thanks

[Stako]

Hi All

The technical team doesn’t understand what is going on. We have cancelled the contract.

Thanks all

[James_B]

Hi @Stako,

I'm sorry to hear technical support were unable to find the cause of this issue.

Thanks for letting us know.

James