problems connecting a hypervolt ev charger on smart 4G hub broadboard wifi
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05-08-2024 05:14 PM
I have a smart 4G hub for mobile broadband. Recently installed a Hypervolt EV charger. The EV Charger connects to the local network, but not out to the internet, despite having full coverage (and hypervolt say that they can see the charger so it is on the network and the network is connected), and so Charger reports that it is offline. I can get the charger to connect fully via my smartphone's hotspot (different provider), so it seems to be a specific problem with the EE smart4ghub not allowing the EV charger's connection out to the hypervolt servers (I'm guessing). Any suggestions? Thanks in advance
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05-08-2024 06:46 PM
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05-08-2024 07:27 PM
Hi @jp166
Have you tried restarting your hub.
Have you any parental controls in place.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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05-08-2024 10:54 PM
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05-08-2024 10:54 PM
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06-08-2024 12:18 PM
@jp166 Thanks for getting back with the additional information.
As other devices are working with the router it would be best to speak with out technical team on 150 from any EE phone (or 0800 956 6000 from any other phone) so they can investigate what maybe causing the connection issue to provide a resolution
Ali
