one month of on /off internet connection with mobile internet device.

[Alfiethecat]

it has been one month of very unstable and slow internet. Since i have started to use this 5g internet i never able to get the speeds they say i can, besides the connection issue is tipping me on the edge. now i am thinking to cancel the contract, but i am sure they will force me to pay the contract. ho wlong usually it take to contact them, today i called it says 45 mins wait and no option for call back. anyone cancelled before?

[Rach_H · Accepted solution]

Hi @Alfiethecat,

Welcome to the Community!

We know how important it is for you to be able to stay connected, so I'm sorry to hear that you're having trouble. Our Network Status Checker will let you know if there is anything happening in your area which might be causing this, and when we expect this to be resolved. You can also sign up to updates on this page and report any issues that we might not be aware of.

Rach

[Alfiethecat]

Network status checker doesn’t do any one any favours by just saying everything is okay. It’s for e me to. Heck only my billing address which is not where my device is. All system is very difficult. Everything is running smooth unless you have a problem you need to sorted. Then you can see the shambles. 

[XRaySpeX]

Mobile BB speeds are not guaranteed, unlike fixed Home BB.