cannot connect EE wifi on the underground

[Sheelau]

I have a sim only contract can't t connect to t EE Wi-Fi when I am in the underground - please can I be advised how to resolve this.

[Christopher_G]

Hi @Sheelau 

Welcome to the community, we'll do our best to help.

What happens when you try to connect?
Chris

[Kirigaya_Kazuto]

iPhone or Android? 

How do I use WiFi on the London Underground? | Help | EE

Android requires extra setup

[LuigiBlaster]

Hello, I have the same problem. I am using pay as you go sim on iPhone 14 Pro. I started using EE 2 weeks ago but I never get the Wi Fi access on the tube stations. I tried Virgin wifi to log in with EE details but it says I can use EE Auto WiFi and it will connect me. However, it shows me an error every time I try to connect at any station in London since I started using EE. Are your hotspots actually working? Or what could be the problem?

[Christopher_G]

Hi @LuigiBlaster 

Welcome to the community.

Have you topped up your phone at least £5 within the last 30 days?

Chris

[LuigiBlaster]

Yes, I am using a 25GB bundle for 15£ and payed it 2 weeks ago

[Christopher_G]

OK, thanks @LuigiBlaster.

I suggest speaking to our Mobile Care team so they can check everything from our side for you.

Chris