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New router

Luc10
Investigator
Investigator

‎28-03-2023 07:35 AM

 
0 Helpful
7 REPLIES 7
Luc10
Investigator
Investigator

‎28-03-2023 07:43 AM

Hi,

We have one of the small ee 4g mini router as we live on a boat and was moving about alot, we are now on a permanent mooring so have access to 240v power all the time and  i had an old b535 router that seemed to be unlocked. Unfortunately for love nor money ( apart from going through a vpn)  we cant get it to connect to IP4 so gaming is out the question. It seems  like this is quite common for EE but as it's not their device it's not their problem 😔. So we were wondering if anyone could recommend a new plug in the wall 4g router as ee won't even do that and we're 6 months in to a 24 month contract and the best advice they have given us is to cancel and upgrade to the "home hub" option which would cost a fortune. 

Many thanks in advance 

0 Helpful
Jon_K
Former EE Employee

‎28-03-2023 08:31 AM

Hi @Luc10 

Do you have a new router or are you looking to get one?

Jon

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Luc10
Investigator
Investigator
In response to Jon_K

‎28-03-2023 01:31 PM

were looking to buy one as said above, we have the wifi mini but would rather a plug in the wall router now instead of the mifi, . but because of the EE IP4 issues i don't want to just buy any 4g router and face the same difficulties we are having with the B535-333 , so were looking for options so we can just buy a 4g plug in to the wall router as they have better reception.

 

many thanks

0 Helpful
Jon_K
Former EE Employee
In response to Luc10

‎28-03-2023 03:52 PM

Hi @Luc10 

If you'd like to get Home Broadband with EE, you can do this through our online shop or by giving us a call.

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Luc10

‎28-03-2023 10:14 PM

There is the mains-powered 4G or 5G Home Router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Luc10
Investigator
Investigator
In response to Jon_K

‎29-03-2023 11:44 AM

as stated in the original post we are 6 months into a 24 months contract and you want a huge chunk of change to upgrade. What I want because your stupid settings is to pay about £100 quid for a generic one that will actually work unlike the b535-333 because you don't support a IP4 and were locked out. I put all the information on the original post I even put we talked to EE you're about as useful as the people in the shops and online, you don't read or listen and just try and upsell 

0 Helpful
Leanne_T
EE Community Support Team
In response to Luc10

‎29-03-2023 02:00 PM

Hi @Luc10 

I am very sorry to hear this, if you would like to discuss your options and get this looked into further please get back in touch with our mobile care team. 

Leanne.

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