I'm new with EE, recently got a "pay monthly" contract on 4g Wifi dongle. I've checked EE coverage-website and had to take 4g as it was stating that 4g coverage in my area was excellent and 5g was good to week indoors. My post code is TS20 ***.
The issue is that from the moment i've got the dongle and set it up the setting in dongle's Ui display 1 Bar connection 24/7. I ignored it as the speed was still bearable but it looks incorrect as the "Excellent connection" is promised by coverage website.
The issue is that since the winds 3 days ago, the connection now randomly drops every 15-20 minutes, completely losing internet access. I've tried a restart a couple of times and it has no affect. And even in times when connections is avaialble the speed is now unbearable slow, 1-2mbs.
Could anyone suggest any other actions i could perform or next steps i should follow debugging this issue?
[MOD EDIT - removed full postcode from the forum]
