Why is my bill increased more than 24% - from £50 to £54.65 to £62.51 ??
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09-02-2023 12:17 PM
I am on a 24 month contract that has increased by 24% in under 17 months.
My first bill was £50 on the 7th of October 2021
It moved to £54.65 on the 7th of April 2022
I have just had an email saying that its going up by £7.86 on or after 31st March 2023. That's £62.51 or approx. 24%.increase.........how can you possibly justify that for a second rate service ? When EE are still advertising the same deal of £50 for new customers !!
I now get a worse service than i Have ever had with constant buffering of devices.
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09-02-2023 12:19 PM - edited 09-02-2023 12:19 PM
Hi @MacdonaldA
The increase is the RPI increase every year. It was detailed in your contract.
For this years rise see here:
https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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09-02-2023 12:20 PM
@MacdonaldA that’s because you had an RPI+3.9% price increase last year and you’ve had one this year. It’s in your contract that you agreed too. Your contract price isn’t fixed for the term of that contract.
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09-02-2023 12:22 PM
Are you having a laugh RPI is not 24% and your offering £50 24 months contract to new customers .....not the £62.51 I will be paying next month
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09-02-2023 12:27 PM
It's no laughing matter! It's in your & everyone's contracts & you will have spanned 2 annual CPI + 3.9% April increases in the life of your contract.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-02-2023 12:54 PM
Sure right its no laughing matter, when you are offering the same contract for £47.70 to new customers/mugs.
Paid for unlimited data and unlimited speed and all you get is buffering, the service is diabolical.
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09-02-2023 05:27 PM
@MacdonaldA , just to let you know, all networks are increasing and do so every year, this year it is 14%, not 24%, you may have not noticed the increase last April maybe?
When you signed the contract, you would have known that every year it rises, this year is the biggest rise, but all networks are doing the same, Martin Lewis mentioned and discussed this on his program.
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09-02-2023 06:41 PM - edited 09-02-2023 06:48 PM
@MacdonaldA And those tariffs will have a price increase next year and the year after. It’s in the contract. Always read the contract not just look at the device and go shiny new toy must have.
last year it was 9.4% ( If I remember correctly) this year it’s 14.4%. You’ve had a previous price increase ( last year ) and you’ve got one this year.
as for any buffering on your device you need to give more information. What service? What device? Indoors or outside?
I’m on a limited speed and I get no buffering at all.
sorry I put RPI that should say CPI.
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27-02-2023 09:23 AM
wow! Your reply is a joke. Really? Read the contract and not just look at a shiny device???? So if EE decides to charge 50% more we have to agree? You are having a laugh my friend. You seem very smart and your attention to detail is brilliant... do you work for EE?
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27-02-2023 09:24 AM
I completely agree with you. This is a joke. Something is off with this crap mobile company. I am in the same situation. Paying £25 more after 1 month in contract. STUPID!

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