Weird 4g behaviour

JKD2912 · ‎22-05-2024

This month I upgraded to a 125gb plan I’ve got 98gb left but on apps like x, instagram and snapchat it just doesn’t load as if I’m not connected but otherwise works fine on everything else and it’s very confusing why it would be doing this all the apps mentioned have access to 4g in the settings and even on the websites of the apps it doesn’t load

Northerner · ‎22-05-2024

Hi @JKD2912

Log into your EE app or online account and check your content lock as i guarantee it is set, hence the issue you are having.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-05-2024

Hi @JKD2912

Log into your EE app or online account and check your content lock as i guarantee it is set, hence the issue you are having.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎22-05-2024

Which router are you using?

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