Unacceptable service from ee

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We have now been without a reliable and stable WiFi for nearly 4 weeks. No one told us. When we finally got through we were told there was a mast problem in our area( Croydon, South London) . No updates , no warnings. I work from home and when I told them to cancel our contract I was told there would be a charge. I opened a complaint and was told someone would be in touch last Monday , it is now Thursday and to call them again as I had heard nothing. This time I was told by different people : “ I’m on the same page as you” and “ lots of other ee customers are in the same situation “ I understand your frustration “ “ it’s a technical glitch, give it another week…” This is beyond frustrating… It is unacceptable and it is affecting my business and my livelihood. It is soul destroying 

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Really ? R u going to lend me £400 ?

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Sorry, that was meant for another “ helpful contributor “ 

[XRaySpeX]

No, I don't think you've tried everything. You appear too impatient & hysterical to apply yourself in earnest to this.