Unable to connect a chromebook to the ee network

[larruu]

Hello, i recently installed a Huawei B535-232 routerin my motorhome and purchased and inserted EE 120 data only sim this works with my iphone and ipad and my partners samsung smart phone and tablet but i cannot get the chromebook to connect. The chromebook recognises the router but  gives error message cannot find gateway or tells me to sign into the network which when  i click on, i get the message that the gstatic .com is not a secure website and won't let me connect to it. Can anyone  point me in the right direction to resolve this problem. Thanks in advance for any suggestions.   

[Leanne_T]

Hi @larruu 

Thanks for coming here. 

Can you connect the Chromebook to any other WiFi network? 

Can you access any other sites when the Chromebook is connected to the router? 

Leanne 🙂

[larruu]

Hi Leanne, yes, the chromebook connected to my house router (vodafone) and
previously to plusnet ,( after a call to their support IIRC) and BT before
that. I'm sure i accessed google and facebook when i first tried connecting
to the internet through the huawei/ee set up but i tried so many different
solutions now I have totally bambozzled myself.

[Leanne_T]

Thanks @larruu 

Could you try forgetting the WiFi network and setting back up again, does this work for you? 

Leanne.

[larruu]

Hi Leanne, tried that a bit earlier, the chromebook picks up the huawei
router and gives the message "connected no internet". I have had in the
course of various attempts and through using google troubleshooter had "
can't find gateway" and also " sign in to network" and when i have
clicked on that message I then get a message saying gstatic.com website is
not secure , which if I persist with trying to connect to the connection
gets timed out. cheers Laurie.

[Christopher_G]

Could you try moving the device around different parts of the motorhome please, @larruu? Has this happened in more than one location where you know there's a good mobile coverage?

Chris

[larruu]

Hi Chris, the hauwei router is in a fixed position and cannot be moved
without disconnecting the rooftop antenna leads, however the signal
strength is fine throughout the van between 3 and four bars. The problem is
not connecting the chromebook to the router, it is that when connected the
message displayed is "connected no internet " and sometimes " sign in to
network" all other devices connect immediately. If i go to diagnostics
the messages include "can't find gateway" and sometimes "captive portal
detected" regards Laurie Winter.

[Christopher_G]

OK, thanks @larruu 

Do other devices connect to the router and work OK?

Chris

[larruu]

Yes no problems with an iphone, an ipad, a samsung A50, a samsung flip Z 5
and a samsung Tab A . All have connected immediately. regards L.

[Christopher_G]

Is your Chromebook on its latest software version, @larruu? What manufacturer made it?

Chris