EE Mobile Dongle EE72E Firewall

davess · ‎18-12-2023

Hi,

We have just started to use the EE72E mobile dongle. On the whole they just work and do what we need, however 1 of the main applications we use gets blocked by the device firewall. We have disabled the internet blocking, but this has made no difference. It is definitely a device issue, instead of SIM/network connection - We have placed the SIM into a different manufacturer dongle and the application works as it should.

Thanks

XRaySpeX · ‎18-12-2023

What is this application? What does it do?

Perhaps it needs port forwarding?

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davess · ‎19-12-2023

Thanks for the quick reply.

The application is called Mpro5 and is used for recording fridge temperatures and similar things. The LAN IP filter is disabled, and for other mobile dongles or broadband connections we have not needed to setup an port forwarding or IP whitelisting.

Thanks

Leanne_T · ‎19-12-2023

Hi @davess

Thanks for coming to the community.

Where did you purchase the mobile WiFi device?

Has this worked previously?

Leanne 🙂

davess · ‎19-12-2023

@Leanne_T

We purchased them directly from EE earlier in the week. This has never worked with the EE dongle, however if I use the same SIM in a different dongle it all works fine.

Thanks,

Leanne_T · ‎19-12-2023

Thanks @davess

In this case, I would suggest getting in touch with our technical support guides who will be happy to get this looked into for you.

Leanne.

davess · ‎20-12-2023

Thanks @Leanne_T

I'll try giving them a call.