Steam no connection with new EE sim in router

[Pyromaniac22]

Hi, I just got a sim from EE after switching from GiffGaff. I put the sim into my router and while most things are working, there is one exception - steam. I have no firewalls or anything and yet every time I try to launch steam, it says no connection. It works fine on my neighbour's internet, so I know that it's not steam. Yet everything else online is working perfectly. I can watch youtube, listen to spotify, message on discord, use my browser, even send this message on the forums. It's just steam that won't work with the internet.

Here is my router's information:

Device name

E5785-92c

Serial number

SUB7S20422000427

IMEI

xxxxxxxxxxxxxx

IMSI

234304302538119

My number

Unknown

Hardware version

CL1E5785M01

Software version

10.0.1.1(H191SP1C422)

Web UI version

WEBUI 10.0.1.1(W11SP1C422)

Configuration file version

E5785-92c-CUST 10.0.1.1(C422)

LAN MAC address

54:F2:94:C5:00:C6

WAN IP Address

Unknown

WAN IPv6 Address

2a01:4c8:c24:b695:5a02:3ff:fe04:506

PCI

170

CELL_ID

12713/6

RSRQ

-5.0dB

RSRP

-102dBm

RSSI

-77dBm

SINR

11dB

CA Mode

activated

PLMN

23430

IMEISVN

01

4G uplink frequency

25600

4G downlink frequency

26800

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Chris_B]

@Pyromaniac22  Have you requested that content lock be removed from your account?    

[Pyromaniac22]

@Chris_BYup, I have. It's set to be completely unrestricted.

[XRaySpeX · Accepted solution]

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE device to APN Protocol = IPv4 only? Or play around with that setting.

[Pyromaniac22]

Hi, thank you for your answer! Worked like a miracle. My router was a bit weird and didn't let me change the APN to be IPv4 only, but it did let me set my own one up with the same information as the EE APN and this worked amazingly. Credit also goes to @afarmery who seems to have had similar problems last year. Thank you for your help, I can finally enjoy my faster internet! Seems like something EE should look into though since it seems to be a somewhat common issue.

[XRaySpeX]

Yes, that's the way to do it. You can't alter the default APN but you can set up a new APN as a mirror image of it & then change the fields you want before making it the default.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

[FuchsiaShock]

I've had to do this too, but it really seems like more of a hack than an actual solution- I can't believe this problem hasn't been fixed in the years since this problem was logged.