I live in Milton Keynes & I've been using a Smart 5G Hub 2 for the last 2 months with no major issues, until about 3 days ago.
I've been used to decent connection speeds that matched the fibre line at my old address, anywhere between 190-320Mbps at around 20ms ping with 3-4 bars of reception, with my average speeds looking a little like this:
However, 3 days ago (12/03/2024) my connection speeds tanked & the reception has dropped to 1-3 bars. With 5G enabled, my connection speeds are dropping to <1Mbps on a regular basis with ping spiking as high as 110ms & my average speeds now look a lot like this:
I've now had to lock my hub to 4G only, because it's currently giving me a (fractionally) faster & more stable connection than 5G, but it's still only averaging speeds of around 2Mbps with 40ms ping.
The EE Service Status checker says 'Good network, but there was a problem' for my postcode & the Coverage Checker states that I should have excellent indoor reception, so I'm wondering if anyone can give me some pointers for troubleshooting the issues I'm having or if anyone knows of any 5G network issues currently affecting the South Milton Keynes area?
Hi @Katie_B,
Unfortunately, the status checker didn't say when the issue was fixed. Everything seemed to be back to normal on Saturday morning (16/03), but since Saturday evening has dropped back down to barely usable. These are my last 3 speed tests:
As you can see, quite a significant difference between Saturday morning & now. I've checked the status checker again & this is what I get:
For an area that's supposed to have excellent indoor & outdoor coverage, the 2 bars of 5G signal & speed tests shown above appear to be suggesting otherwise at this point in time.
