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Smart 4g hub. To Alexa and dot

Mta13
Investigator
Investigator

‎03-09-2024 05:44 PM

Can't link, won't open WiFi link ????

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2024 06:42 PM

@Mta13 : You probably need to temporarily switch the mobile router to the 2.4 GHz WiFi band only. These smart home devices often can't do 5 GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mta13
Investigator
Investigator
In response to XRaySpeX

‎05-09-2024 12:19 PM

Hi, thanks for the input. Tried on ,2.4 and even 5. No connection still. Seemed to get a bit further on , 2.4 with the dot. Then failing with "internet password incorrect" which it wasn't...

And struggling to connect to an Lg smart TV. Won't download Netflix, BBC app...

 

Cheers 

0 Helpful
Mta13
Investigator
Investigator
In response to XRaySpeX

‎10-09-2024 03:14 PM

Tried again, everything switched off, reset router, changed router to 2.4.   looks like links to Dot whilst searching for router passwd. Then "problem connecting to internet.    Just acquired this as EE couldnt give broadband in central London Flat. ???

Painfull,    phones , computer all fine...

Any other solutions????

0 Helpful