Sim card

[migimi]

Last month I called EE to get unlimited internet for a month. I clearly said it’s just for a month and after that I don’t want anything, no contract. Now I’m getting messages that my bill is over due. Because of whoever was on the phone spelled my name totally wrong I can’t link number to my account and can’t see what they did. I don’t want any contact with them or make any payments. I just needed internet for my nice for a month

[Ali_A · Accepted solution]

HI @migimi 

Pay monthly contracts are on a rolling basis, your minimum term would have been set to 1 month, rather than the usual 12/24months etc  
They don't cancel automatically, so you'd still need to contact customer service to give the termination request for the 1 month. 

Please give our customer service team a call on 150 from any EE mobile, or Contact Us from any other phone, where the team can help connect your online account and also set your termination request if needed. 

You can visit How do I cancel my Contract for other self-service options. 

Ali