Community Activity

Website dreadful

Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...

Resolved! Cannot access plan details

I joined EE approximately a month ago. I’ve changed my broadband and phone to them. I can login to my account but that’s it. “There’s a problem getting your broadband details” I have spoken to EE about this and they all say the same thing that it’s a...

antbass by Explorer
  • 266 Views
  • 4 replies
  • 2 Helpful

Why do I see a open EE WiFi being shown

I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi. 

FAM0422UK by Investigator
  • 31 Views
  • 2 replies
  • 0 Helpful

Resolved! Website error

It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.  One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...

boudi_77 by Investigator
  • 330 Views
  • 11 replies
  • 7 Helpful

eSIM

Someone has ordered a replacement eSIM on my EE account, any numbers for me to contact out of hours? My phone has been cut off due to whatever has happened so I cannot call or text from my phone! Not sure if a scam person called me or if it was EE! 

JP1357 by Visitor
  • 16 Views
  • 0 replies
  • 0 Helpful

Discovery +

Does anyone know how to activate discovery plus I’ve tried a couple of times it seems to load then goes off and doesn’t let me activate it ? 

Amzb1 by Visitor
  • 19 Views
  • 0 replies
  • 0 Helpful