Replacement router

Judd93 · ‎31-01-2026

I have recently moved home and unfortunately lost my router in the move I wondered if there was a way of me getting a replacement to come to my new address ?

Northerner · ‎31-01-2026

Hi @Judd93

You might need to pay becase these are returnable on upgrade or if you move. You'll need to speak to EE CS or buy your own or maybe a replacement EE one someone is selling on eBay.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎31-01-2026

Hi @Judd93

You might need to pay becase these are returnable on upgrade or if you move. You'll need to speak to EE CS or buy your own or maybe a replacement EE one someone is selling on eBay.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎31-01-2026

Which mobile router is it? You bought it from EE & now you've lost it, just like any other of your property. You'll not get a replacement from EE for free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP