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Removing safesearch from new 5G smart hub

jbendon1882
Explorer

‎27-10-2024 01:13 PM

Struggling to remove safesearch from new 5G router, any deas?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2024 01:20 PM

@jbendon1882 : Are you on contract or PAYG? 

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jbendon1882
Explorer

‎27-10-2024 01:32 PM

On contract but my App doesnt have any of the controls on it

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to jbendon1882

‎27-10-2024 03:12 PM

Hi @jbendon1882 

Are you registered as the account owner? 

If not you'll need to change the settings first via your online account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Fuy1998
Visitor

‎14-11-2024 08:06 PM

Yes

0 Helpful