Registering a new Data Sim with the EE App

[Stve2100]

I am a new EE customer who is on a Data SIm only contract. I want to register and link  my new SIM card to the EE app on my phone but it says that I need to enter a OTP code into the app to link it.

i cannot put the new SIM into a mobile phone to get this OTP code as it needs to retain its original structure to fit into the router. I know it breaks down but I want to leave it in its unbroken state.

Is there any other way to register and link my new SIM card and Co tract to the EE app ?

[Christopher_G · Accepted solution]

Hi @Stve2100 

Welcome to the community.

If you speak to our Mobile Care team, they may be able to help set everything up from our side.

Chris

[XRaySpeX]

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

[Stve2100]

Thank you both for responding - I called EE customer support team ( technical section ) and as Christopher suggested they were able to verify my identity through my registered email address and my app is now connected.

Thank you 

Stve

[Stve2100]

Thank you for the advice - I didn’t know about the router message  facility and although I managed to sort my issue through other means it’s still a very useful piece of information

thank you 

Stve

[Leanne_T]

Thanks for coming back and letting us know @Stve2100 

Leanne 🙂