10-04-2024 06:17 AM
I am a new EE customer who is on a Data SIm only contract. I want to register and link my new SIM card to the EE app on my phone but it says that I need to enter a OTP code into the app to link it.
i cannot put the new SIM into a mobile phone to get this OTP code as it needs to retain its original structure to fit into the router. I know it breaks down but I want to leave it in its unbroken state.
Is there any other way to register and link my new SIM card and Co tract to the EE app ?
Solved! See the answer below or view the solution in context.
10-04-2024 08:36 AM
Hi @Stve2100
Welcome to the community.
If you speak to our Mobile Care team, they may be able to help set everything up from our side.
Chris
10-04-2024 08:36 AM
Hi @Stve2100
Welcome to the community.
If you speak to our Mobile Care team, they may be able to help set everything up from our side.
Chris
10-04-2024 03:00 PM
Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.
10-04-2024 03:52 PM
Thank you both for responding - I called EE customer support team ( technical section ) and as Christopher suggested they were able to verify my identity through my registered email address and my app is now connected.
Thank you
Stve
10-04-2024 03:54 PM
Thank you for the advice - I didn’t know about the router message facility and although I managed to sort my issue through other means it’s still a very useful piece of information
thank you
Stve
10-04-2024 03:55 PM
Thanks for coming back and letting us know @Stve2100
Leanne 🙂