No data connection

[Park_Xiang]

Hi there! I Got a question, I got my first sim plan with EE yesterday and I have full signal and stuff but the data isn’t working despite being turned on and off and put in diff. mobile phones. It’s been 24 hours now and I still can’t use it yet. The strange thing was, I was able to use safari, chrome and open the EE app but on Facebook and other social media platforms, it says I don't have an Internet connection. Also, I can use the SIM to call but not on sending SMS. Could anybody help me please... Thanks

[Christopher_G]

Hi @Park_Xiang 

Welcome to the community.

What kind of phone are you using? Are you on contract or pay as you go?

Chris

[XRaySpeX]

Which router do you have? How are you making calls from it?

[Park_Xiang · Accepted solution]

Hi Chris. Thanks for the reply. I phoned the customer service earlier that day and talked to 3 people for almost 2 hours and got no answer. They said that my case was the very first case that was unknown and they couldn't fix it. So they ended up for a solution of replacing a new sim cards and deactivated the "one-day" old ones 🥴.

[James_B]

Thanks for the update, @Park_Xiang 🙂

James