Problems with internet speed

[Enjusaionji]

Hello I have a smart 4g hub and ever since i got it (before Christmas) my internet has been awful under 5mb speed. This isnt an issue with EE in particular, ive had internet from other providers as well and its exactly the same every single time, the internet is bad but usable but after the return period is over the internet gets worse and worse to the point where its completely useless just like it is now. this time since i brought the more expensive and fancy device i was assured that my internet would be much better (before i had the credit card size mobile broadband thing) spoiler alert: it wasnt actually better in any way.

the reason i am getting all these random services is because i cannot get a normal ethernet connection where i live. I have complained multiple times about each service that i had with, customer service gave me advice that didnt work or didnt apply at  all and the technical team gave me excuses like the local mast is down. can somebody actually explain what is going on with the internet? i cant even download anything anymore. and before anybody asks really basic questions like where my router is. the hub is directly plugged into my pc with an ethernet cable, my pc is the only device that uses it and the tower itself is basically as close to outside as it can be, (by the window) I live basically in the center of town in Evesham and every single coverage map tells me that it should be excellent everywhere.

[XRaySpeX]

1. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

2. What does BT Wholesale Broadband Availability Checker > Address Checker, estimate for your addy? Post just the whole table and the line above it, blanking out your addy. 

[bristolian]

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@Enjusaionji wrote:

customer service gave me advice that didnt work or didnt apply at  all and the technical team gave me excuses like the local mast is down

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This could either be just a poor explanation of a potential cause, or be wide of the mark.

If your serving site is genuinely off-service, it won't be providing any coverage. If an individual user is in a location only served by the off-air site, they lose coverage, but users in areas overlapping between sites/sectors, would pickup coverage from those neighbouring sites. That does then cause a knock-on-effect, that perceived coverage is reduced but far more importantly the capacity on that alternative site is having to service increased traffic and thus data speeds drop.

Add to this, the possibility of single carriers being off-service. Both 4G & 5G are carried by multiple frequencies not one single one, it's entirely possible that a single carrier and/or frequency can be affected by a fault whilst others are unaffected.

There are 2 primary serving sites in Evesham town centre, one of which carries multiple frequency bands. The best test of whether there is a problem with data congestion is to try using another EE device - speeds should be broadly consistent. Other operators will have their own equipment.