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No internet connection

Park_Xiang
Investigator
Investigator

‎11-06-2024 11:19 AM

Hi there! Does anyone here got the same problem like mine? I've been calling EE customer service since yesterday because I don't have internet connection since Sunday afternoon. Yesterday I phoned them and they told me that there was a massive issue that they were trying to fix and it will be done at 6pm. I woke up this morning and still no wifi connection and I got the same answer. 

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2 REPLIES 2
Park_Xiang
Investigator
Investigator

‎11-06-2024 11:22 AM

Hi there! Does anyone here got the same problem like mine? I've been calling EE customer service since yesterday because I don't have internet connection since Sunday afternoon. Yesterday I phoned them and they told me that there was a massive issue that they were trying to fix and it will be done at 6pm. I woke up this morning and still no wifi connection and I got the same answer. 

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XRaySpeX
EE Community Star
EE Community Star

‎11-06-2024 11:29 AM

Which mobile router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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