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New 5g router with issues

RNewman
Investigator
Investigator

Good evening,

We have set up a brand new 5g router from EE evening.  I am experiencing two issues:

  • The Internet from the router keeps dropping out and need to turn off the Internet on the devices and turn it back on.
  • We live in a flat with stone walls so we use TP Link AV600 extenders. Are they compatible with the 5g router and I cannot get them to extend the WiFi. I have reset the extenders, used TP link software and pairing them. I have exhausted all of my ways and TPs troubleshooting guides to get them to work. Is there something I am not doing?

Thank you in advance.

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Hi @RNewman,

If there is a fault with your router, you'll be entitled to a replacement under warranty.

James