Mobile broadband, how can I speed it up

[phill-mccor]

Hi everyone I live on a narrowboat and have no landline. I have a longterm mooring in Hebden Bridge. I'm in direct view of a transmission tower about 500 yards away.
A  month ago I changed to EE having had virtually no reception from Three.  For two weeks (just enough to be out of the 14 day rule) for two weeks reception was acceptable, since it's just impossibly slow , even being in the town I'm told it's a bad reception area accept from EE who say it's fine but can get busy at times. I can get YouTube only on the lowest quality setting. Can anyone advise me on what equipment I should get that may improve things. My present router is 5 years old . My postcode is HX78AF

Thanks for your patience 🙂
Phill

[Chris_B]

@phill-mccor  What tariff  are you on ?  Is it unlimited speed ?     EE saying it’s fine it’s based on computer simulation not actually someone standing there and checking it as that’s would be impossible.    

 What router do you have ?  Is it 5G compatible? 

[phill-mccor]

Thanks for the reply, I'm on unlimited and I'm told there's no 5g here . I've been with O2 Three so changed to EE. but suddenly for the past 10 days ee has been awful. My router is a Huawei B535. many thanks.

[Chris_B]

@phill-mccor  Have a look at THIS  and click the check service status tab.  

[bristolian]

---

@phill-mccor wrote:

I have a longterm mooring in Hebden Bridge. I'm in direct view of a transmission tower about 500 yards away...For two weeks it's just impossibly slow , even being in the town I'm told it's a bad reception area accept from EE who say it's fine but can get busy at times. ... My postcode is HX78AF

---

There's 2 sites covering Hebden Bridge. Coverage itself should not be a problem except perhaps a short stretch along the Rochdale Canal. So far as capacity goes, it may be that you're being served by the same sector as is also covering part of the town itself - in which case varying speeds could be expected.

On the north-side, this is a dual-carrier B3-only site with 30Mhz of bandwidth spread across 2 x EARFCN.

On the south-side, the site carries dual-carrier B3, dual-carrier B7 & B20-service - meaning high-band capacity is 65Mhz in total.

Does your router have any option to identify EARFCN (carrier-ID), band-ID (which frequency band) or eNB (site ID)?

[JimM11]

@phill-mccor Your router is only 4g capable, and i also live in one of those area's were EE has it as outdoor/indoor great coverage, and i am one of those, you must be in the fringe area, sorry we got you now and the service is complete and utter waste of time, if it was for the wifi calling not working then i would just have cancelled the service and gone back to O2, what can one say.

[phill-mccor]

Problem solved by the ee.guys my unlimited was set to the wrong number, now it’s ultra fast 😁😁
Sent from my iPhone