Mobile broadband 5g wifi keeps disconnecting from the internet

[Arodrigues]

Hello everyone,

My mobile broadband 5g wifi keeps disconnecting, my devices are connected to the router, but it says it's connected without internet, restarting my router fixes it, and i get internet for an hr and then again it disconnects and i don't get internet anymore. 

I have had this 5g router and sim since 6th of August 2022 and had no issues until last Thursday, it was fine over the weekend and i have had issues again since yesterday. 

Any help would he appreciated,

Thank you guys! 

[Arodrigues · Accepted solution]

Yes, they sent me a replacement, same problem, what i then did was switch the network to 4g, and that seemed to give me stable internet.

I believe the issue might be with the 5g signal in the area. 

[AlirezaTiTAN]

What helped me with the same issue was turning off mesh-compatible settings and limiting the wifi to either only 2.4ghz or 5ghz, I have no idea how it could've been related but it reduced the disconnections a lot (not fixed completely but MUCH better.)

[MM2026]

I am having the same issue

Contract only started last month May 2026…May no problems, then June constantly disconnecting from Deco BE65-5G, 5G BE9300 Tri-Band Whole Home Mesh Wi-Fi 7 System…flash back to dial up sound/ buffering

will give your suggestion a try

Thank you

[MM2026]

Unfortunately didn’t work😞

[Katie_B]

Hi @MM2026. 

Thanks for updating us.

I'm sorry to hear this did not work for you. 

Please give us a call and speak with our technical care team who can complete a full diagnostic. 

Katie