Mobile WiFi paid

[Beasleyxo]

Hi there, I’ve just moved into my own house and waiting for the new WiFi to connect to house so paid for 5 days of mobile broadband and when I try to log in to access it it’s not allowing.  Can anyone help???

[Leanne_T]

Hi there @Beasleyxo 

Thanks for coming to the community. 

Does the area have a WiFi hotspot showing on the EE WiFi hotspots page? 

If this is showing available, what happens when you try and connect? 

Speak soon. 

Leanne.

[Beasleyxo]

Hi 

yes there is a WiFi hotspot showing when I try to log in it just takes me back to the first page 

[Leanne_T · Accepted solution]

Thanks for the quick reply @Beasleyxo 

Have you tried the steps in the Help & advice page under the 'how do I connect to an EE WiFi Hotspot' section? 

If so and the same happens, please get in touch with the technical support team to get this looked into. 

Leanne 🙂